Lydia Ramsey Profile and Articles
1). A Clothes Encounter In The Business World
Do you ever wonder where all the dress rules have gone? Depending on when and where you are on any given business day, the words "distant past" might
2). Body Language Speaks Louder Than Words
Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not.
Studies show that your words account for only 7% of the messages you convey. The remaining 93% i...
3). Can You Afford What Rudeness Is Costing Your Business?
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or pr...
4). Five Stumbling Blocks To Successful Networking And How To Overcome Them
The ability to connect with people is essential to success in any business. Professional networking events present opportunities to interact with others on a personal level and to develop profitable relationships. These occasions are critical for anyone who wants to grow a business or promote a career.
Many people are simply not comfor...
5). Got Voice Mail?
"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers. He didn't foresee how many ways businesses could devise to misuse his system.
6). Greeting Card Tango: How To Impress, Not Stress, During The
When it comes to holiday greeting cards, to send or not to send is often the question. Once you have decided in the affirmative, you then have to d
7). Keeping Your Cool When The Customer Gets Hot
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.
8). Minding Your Global Manners
To say that today's business environment is becoming increasingly more global is to state the obvious. Meetings, phone calls and conferences are held all over the world and attendees can come from any point on the globe. On any given business day you can find yourself dealing face-to-face, over the phone, by e-mail and, on rare occasions, by postal...
9). Musical Phones
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins ...
10). Sealing The Deal Over The Business Meal
Doing business over meals is a ritual that has existed for centuries. Taking clients to breakfast, lunch or dinner has long been an effective way to build relationships, make the sale or seal the deal. These business meals are essentially business meetings. Knowledge of your product or your service is crucial to the success of the meeting, but so a...
11). Solving The Utensil Puzzle
Many people know how to navigate place settings and know when to use each utensil. How to hold those knives, forks and spoons, where to put them when you are not using them and what to do with them at the end of the course or the meal may still be a challenge. Glancing around you while dining out and trying to get a clue from others may not solve t...
12). Stand Out in Business the Write Way
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd,...
13). Winning Customers Over the Phone
Winning Customers Over the Phone
14). Working With The Disabled
Since Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace. While these people have their challenges with sight, hearing or movement, those who work with them are often confused about how to interact them with sensitivity an...