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1). He calls himself the Rich Jerk – He is rich and he tells you how to be as well.  By : Peter Nouwens
This guy doesn't need you, but you might need him. He's good. He knows it. He's prepared to tell you how to do it. His “wisdom” is laid out for you to see. Make of him what you will, thing is, he’s made it in a big way. Sometimes we need to be told outright what’s going on, how to do something, how to make it, without huge amounts of h...

2). Using the Power of Client Testimonials to Grow Your Business  By : Alicia Smith
Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive “buzz” about you and your services? (Actually, those are just a few of their marketing uses.) Human nature gives testimonials such power because ...

3). Customer Service Strategies on eBay  By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you. Customer service strategies on eBay start by providing an accurate product description. Displayi...

4). 5 Simple Tips For Dealing With Nasty Customers  By : Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete ad...

5). What are all the services movers provide?  By : Flemming Andersen
By Flemming Andersen When you are preparing for a move, you will find that there are a lot of details that have to be taken care of. You will have a lot of preparations to handle for the big day and it will take a lot of time for one or two people to handle. Most people find it a lot easier to hire movers to take care of all these thin...

6). In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt  By : Glenn Harrington
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth. The dominant view of loyalty in financial services equates loya...

7). Customer Service Skills Training and ROI  By : Rosanne D'Ausilio,Ph.D
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What ca...

8). Use of intranets / extranets for HIPAA compliance  By : Intranet Guy
Collaboration among healthcare professionals, particularly in circumstances that require the sharing of confidential patient information, requires an intranet or extranet that offers enhanced security features. The Health Insurance Portability and Accountability Act (HIPAA) has three major requirements: • Protect the priva...

9). Retail Customer Service: Tips For Improving Your Level Of Service  By : Kate Zabriskie
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink a...

10). Angry customers - what can we do with them  By : Dijana Dimitrovska
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And until it ends be sure not to panic; no matter how...

11). Customer Service Done Right  By : Matthew C. Keegan
Are you a stickler about receiving top notch customer service? Do you routinely "come through" as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an internet hosting company, a hair colorist, or any one of thousands of di...

12). Tips for using Movers  By : Flemming Andersen
By Flemming Andersen Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may seem hard to find the perfect one for you and your needs. You should treat hiring a moving company like you would if you were hiring a doctor or having any other service done. You ...

13). Turn Your Customer Complaint into a Positive  By : Jay
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. 1. Listen When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to w...

14). Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?  By : Sean North
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money. Each self-serve lane contains two to three self-serve scanners. Retailers have an average of two ...

15). The Unbeatable Laws Of Customer Service  By : Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel infer...

16). Prompt Delivery Rules – Internet Product Sales  By : SD Lawyer
The Internet is the fastest growing source of mail order sales. The explosive growth in the goods and services sold online has in the past taken many online sellers by surprise: demand has outpaced supply, depleting inventories and disappointing customers. This can lead to serious problems with the FTC. The FTC has issues directives sp...

17). The Top Ten Client Feedback Questions  By : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with th...

18). Can You Afford What Rudeness Is Costing Your Business?  By : Lydia Ramsey
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or pr...

19). Battling with Customer Service: How to Win the War, Part 1 of 2  By : Gwendolyn A. Lee
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land. A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all...

20). Why you should Hire Movers  By : Flemming Andersen
By Flemming Andersen Moving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything that you want and need to be done. In most cases, there are so many things that have to be packed and loaded up, that time runs out before it all can be achieved. It c...

21). 6 Tips for Keeping Your Cool When Customers Get Hot  By : Myra Golden
1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional. 2. Speak more slowly. You'll be amaze...

22). Creating a New Standard of Excellence – Six Things You Can Do  By : Kevin
Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.” Hearing a strange noise coming from our furna...

23). Does Your Customer Service Suck?  By : Darryl Gee
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the com...

24). How to Get Your Customers Saying ‘Wow’  By : Robert Warlow
Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and buy again? Wouldn’t it be great if you could get your customers to feel the same way about dealing with you? Lots of small b...

25). Sure Fire Ways To Drive Customers Away!  By : Eileen McDargh, CSP, CPAE
Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away. When I observe such practices, I move from being angry to just plain sad. Really sad. Because the truth of the mat...

26). Customer Service is Now Customer Care  By : Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy....

27). Develop Loyal Customers for a Lifetime - part 2 (11 - 20)  By : Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. These second ten ...

28). Musical Phones  By : Lydia Ramsey
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins ...

29). Improving Your Customer Relationship Management by with Blogging Technology  By : The Master Blog Builder
Before I address the following questions: What is a blog? and What can a blog do for your business?, let me pose a few "What if . . ." questions to you. Keeping in mind that before your prospects and customers buy from you, they need to know you, like you, and trust you. In other words, they n...

30). How to Get The Best Out Of Your Phone  By : Robert Warlow
When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the negative effect it could also have! Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly destroy a customer’s perception of your service. Wh...

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