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1). Customer Management Relationship  By : NamSing Then
The catch phrase of the 1990s, Customer relationship management, was an instant darling of large and medium business houses, which in theory promised to develop and manage a happy and cordial relationship with customers.

2). Top Ten Ways A Call Center Quality Monitoring Solution Creates Better Trained Agents  By : Richard Marcia
This is an overview of how to use Quality Monitoring to improve the performance of your call center team.

3). 5 Guaranteed Ways To Retain Your Online Customers & Keep Them Away From Your Competition  By : Jeff Casmer
How can you retain your leads and prospects, and ensure that they buy from you and not from your competition?

4). Mistakes a Loan Officer Must Never Commit  By : Joe Pahl
An informative article on mistakes loan officers should never make in their business.

5). Paying Attention To Your Customers  By : Liane Bate
Our websites have to engage the customer, entice them, and they must be interactive. Our web businesses are not mechanical slot machines, as much as we might like them to be!

6). The 5 Easy Steps To Turn Leads Into Customers  By : Bob Corcoran
Lead management remains the single biggest problem in real estate

7). Top 10 Telephone Skills  By : Cathy Warschaw
Help your employees build great telephone skills using these Top 10 tips.

8). 3 Special Tips To Retain Your Loyal Clients  By : Tom Perkins
Learn how paying more attention to your repeat clients, will likely increase your profitability.

9). How to Make Your Business Thrive in the 21st Century  By : Paul M. Jerard Jr.
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don’t value your repeat business, your competition will.

10). Good Customer Service - Would You Like Fries with That?  By : Cathy Warschaw
Tips on practicing good customer service.

11). Quality of Customer Service is Most Important  By : James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...

12). Five Steps to a Successful CRM Implementation  By : David Cowgill
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager.

13). The Many Uses Of Training Videos  By : Bob Hett
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of training is with the use of training videos. Training videos are an excellent training tool for businesses looking for customer service and sales skills, safety training, team building, and every other type of training you could possibly think of. Training videos provide the ultimate in versatility for the employer.

14). Isn’t That What Customer Service is All About?  By : Mike Moore
Two missing ingredients of customer service

15). The Pretty Woman Theory  By : Dana Wallert
Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.

16). A Guide For Customer Service Training Tools  By : Bob Hett
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business.

17). CRM On-Demand Is In Demand  By : David Cowgill
Over the past year, there has been another dramatic shift in the CRM Marketplace. On-Demand CRM solutions have gained significant market share in the SMB and Enterprise space led by Salesforce.com.

18). Are You a Commodity or Experience Retailer?  By : John Stanley
The world is dividing into two and customer service providers need to know which camp they belong to. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of the above two concept you adopt.

19). The Golden Rule of Customer Service  By : Dana Wallert
Can the simplest life lessons apply to our sales careers?

20). Importance of Customer Relationship Management or Contact Management  By : James Hunt
Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in customer relationship management or contact management...

21). He calls himself the Rich Jerk – He is rich and he tells you how to be as well.  By : Peter Nouwens
This guy doesn't need you, but you might need him. He's good. He knows it. He's prepared to tell you how to do it. His “wisdom” is laid out for you to see. Make of him what you will, thing is, he’s made it in a big way. Sometimes we need to be told outright what’s going on, how to do something, how to make it, without huge amounts of h...

22). Using the Power of Client Testimonials to Grow Your Business  By : Alicia Smith
Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive “buzz” about you and your services? (Actually, those are just a few of their marketing uses.) Human nature gives testimonials such power because ...

23). Customer Service Strategies on eBay  By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you. Customer service strategies on eBay start by providing an accurate product description. Displayi...

24). 5 Simple Tips For Dealing With Nasty Customers  By : Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete ad...

25). What are all the services movers provide?  By : Flemming Andersen
By Flemming Andersen When you are preparing for a move, you will find that there are a lot of details that have to be taken care of. You will have a lot of preparations to handle for the big day and it will take a lot of time for one or two people to handle. Most people find it a lot easier to hire movers to take care of all these thin...

26). In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt  By : Glenn Harrington
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth. The dominant view of loyalty in financial services equates loya...

27). Customer Service Skills Training and ROI  By : Rosanne D'Ausilio,Ph.D
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What ca...

28). Use of intranets / extranets for HIPAA compliance  By : Intranet Guy
Collaboration among healthcare professionals, particularly in circumstances that require the sharing of confidential patient information, requires an intranet or extranet that offers enhanced security features. The Health Insurance Portability and Accountability Act (HIPAA) has three major requirements: • Protect the priva...

29). Retail Customer Service: Tips For Improving Your Level Of Service  By : Kate Zabriskie
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink a...

30). Angry customers - what can we do with them  By : Dijana Dimitrovska
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And until it ends be sure not to panic; no matter how...

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